Terms of service

Last updated: 16 August 2026

This English version is provided for convenience only. The legally binding version of our Terms of Service (AGB) is the German version.

1. Scope and contracting party

These Terms of Service apply to all orders placed through our online shop koekeramik.de and to the booking of and participation in our courses and workshops. Your contracting party is Kö Keramik GbR, partners Maximilian Köhler & Lena Köhler, Schattbachstraße 77, 44803 Bochum, Germany, email: hello@koekeramik.de, phone: 015234500884 ("we").

The contract language is German. Where we provide texts in English, they are for your information only — the German version always prevails.

2. Conclusion of contract

The presentation of products and courses in our shop is not a legally binding offer but an invitation to order. By completing the checkout you submit a binding offer. The contract is concluded when we confirm your order by email, or at the latest when the goods are shipped or the course begins.

3. Prices, shipping costs and payment

All prices are final prices in euros and include statutory VAT. Any shipping costs are shown during checkout before you place your order. Payment is made using the payment methods offered at checkout.

4. Delivery and retention of title

We deliver to the shipping address you provide. Delivery times are stated on the product page or during checkout. The goods remain our property until paid for in full.

5. Handmade ceramics — a note on one-of-a-kind pieces

Our ceramics are made and glazed by hand. Variations in colour, glaze, shape, size and weight — including compared to product photos — are not defects but characteristics of a handmade, one-of-a-kind piece.

6. Courses and workshops

Your booking becomes binding with our order confirmation; date, duration and location follow from the course description.

For courses and workshops with a fixed date there is no statutory right of withdrawal (Section 312g (2) no. 9 of the German Civil Code (BGB) — leisure services with a specific date). Instead, we offer the following cancellation terms:

One-day and two-day courses:

• Up to 14 days before the course starts: full refund minus a €20 processing fee.
• 13 to 7 days before the course starts: 50% refund.
• Less than 7 days before the course starts: no refund possible.

Special and intensive courses of 3 or more sessions:

• Up to 21 days before the course starts: full refund minus a €20 processing fee.
• 20 to 10 days before the course starts: 50% refund.
• Less than 10 days before the course starts: no refund possible.

You may transfer your spot to another person at any time — a short message to us is all it takes. No refund is possible for unexcused no-shows.

If we have to cancel or reschedule a course or individual sessions for good cause (e.g. illness of the instructor), we will refund the course fee (or the pro-rated amount), or we will arrange a new date with you.

7. Gift cards

Our gift cards can be redeemed for ceramics and courses. They are transferable and valid for three years from the end of the year of purchase (statutory limitation period, Sections 195, 199 BGB). Cash payout is not possible; any remaining balance stays available for future purchases.

8. Right of withdrawal for goods

As a consumer you have a 14-day right of withdrawal when purchasing ceramics. All details — including exceptions and the model withdrawal form — can be found on our withdrawal policy page.

9. Warranty

Statutory warranty rights apply.

10. Liability

We are liable without limitation for intent and gross negligence, for damages resulting from injury to life, body or health, and under the German Product Liability Act. In cases of ordinary negligence we are liable only for the breach of essential contractual obligations (obligations whose fulfilment makes proper performance of the contract possible in the first place and on whose observance you may regularly rely), limited to the foreseeable damage typical for this type of contract.

11. Dispute resolution

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board (Section 36 VSBG).

12. Final provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer with habitual residence abroad, mandatory consumer protection provisions of your country of residence remain unaffected. Should individual provisions of these terms be invalid, the remainder of the contract remains in effect.